Susan L Crum, Ph.D. 


Behavioral Medicine,



  1. Do you prescribe medications?

    Dr. Crum is a psychologist and does not prescribe medications. If you are in need of psychotropic medications she will coordiante services with your psychiatrist, neurologist or general practitioner.  However, Dr. Crum works with you to reduce your need for medication with the ultimate goal of eliminating your dependence upon medications.

  2. What types of evaluations are offered?

    We offer a full range of evaluation services including Vocational Assessments, Disability Evaluations, Educational Evaluations, Psychological Evauations, Neuropsychological Evaluations and Forensic Evaluations.  Standard batteries are not utilized. Instead your evaluation is customized to address your presenting concerns.

  3. What types of interventions are available?

    We offer a full range of treatment options. Which you utilzie will be determined jointly by you and Dr.Crum following a diagnostic interview and evaluation.  This could include cognitive behavioral therapy, hypnosis, biofeedback, neurofeedback, attention training, cognitive rehabilitation, relaxation training and substance abuse counseling.

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Fees and Insurance

  1. Do you accept insurane?

    Dr. Crum is a provider for Aetna, BCBS, Children's Medical Services (CMS), Cigna, Cigna Behavioral Health, Life Synch (Humana), Medicare, Mental Health Network, Multi-Plan (PHCS), New Directions, Tricare, Tricare for Life, and Value Options.  If you have one of these insurances and provide a valid insurance card prior to your appointment, once your benefits are precertified you generally have to pay only your copayment at the time of service.

    Dr. Crum is also a provider for a number of EAP's.  When your EAP refers you and sends an authorization for a specific type and number of sessions, you do not have an out of pocket expense for those services.

  2. What happens if Dr. Crum is not a provider for my insurance?

    Dr.Crum is not a provider for Medicaid, Great west, AvMed, United Health Care, Golden Rule or Magellan. If you have one of these coverages, and do not have an out of network benefit,  you have several options. The first is to pay in full for any services at the time they are rendered.  If you have good credit, the second is to apply for a payment plan. The third is to contact your insurance company and ask they to negotiate a single case contract with Dr. Crum.

  3. What if I am referred from my auto insurance carrier, workers compensation or Vocational Rehabilitation or Social Security?

    In these cases, Dr. Crum will bill the third party directly and there is generally no deductible or copayment.  You simply need a voucher from the referring agency.

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Populations Served

  1. What ages do you work with?

    We help individuals from ages 5 to 105.

  2. What types of disorders do you address?

    We assess a treat a full range of mental health and stress related phhysical problems including Attention Deficit, Aspergers, Autism, Behavior Problems, Chronic Fatibgue, Chronic Pain, Confusion, Depression, Dementia, Diabetes, Disorientation,Dysleia, Dyscalculia, Fibromyalgia, Hypertenstion, Head Injury, Headache, Irritable Bowel Syndrome, Learning Disabilties, Memory Impairments, Mood Swings, Panic Attacks, Parent Training, Pain, Raynauld's Disease and Stress.

  3. What types of life issues can I get help with?

    All of us face periods of change and challenge in life. It may be adjusting to a new school or job, separation, divorce, marriage, step-parenting, parenting or just reassessing where we are in life.  At any point, you are welcome to call for a consultation.

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Length of Treatment

  1. How long is each session?

    Generally, sessions are 30 minutes in length for cognitive rehabilitation, biofeedback, neurofeedback or attention training.

    For hypnosis and cognitive behavioral therapy sessions are generally 45 minutes in length.

    Family sessions usually run 60 to 75 minutes in length.

  2. How often will I have sessions?

    The frequency of your sessions will depend on a variety of factors including the type of intervention, how close you live to the office, how much follow up you are able to do at home, how much support you have from family and friends and your finances. You and Dr. Crum will discuss these factors when initiallhy developing your treatment plan and monthly when you jointly assess your progress.

  3. How long with I be in therapy?

    Each indivdiual's needs are unique.  How long you participate in therapy depends upon the number and severity of presenting issues that you wish to address, how frequently you have sessions, how consistent you are in following up with recommendations and many other factors.  You and Dr. Crum will jointly determine when you are ready for discharge, but generally session frequency is decreased as you improve such that you might step down from once a week, to twice a month, to monthly to once  every three or six months.

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